Create A Happy Family
Meet Heather - Your First Step Toward the Right Family-Building Journey
Heather is being expanded to help visitors find the right information, ask thoughtful questions, and connect with the Create A Happy Family team based on their unique path.
This private test page is designed for internal review and training. Please use the chat widget to test how Heather responds to different types of visitors, including intended parents, potential egg donors, and potential surrogates. Heather’s purpose is to provide a warm first conversation, answer general questions, gently qualify when appropriate, and guide visitors toward the right human support.
The Four Visitor Paths Heather Will Support
Be an Egg Donor
For women interested in giving the gift of family through egg donation. Heather should answer basic questions, explain the general process, help identify next steps, and route qualified interest to the appropriate team member or application path.
Find an Egg Donor
For intended parents or individuals exploring egg donation as part of their family-building journey. Heather should provide compassionate guidance, answer general questions, and invite a conversation with the Create A Happy Family team for personalized support.
Be a Surrogate
For women interested in becoming a surrogate. Heather should preserve the existing warm and supportive tone that Katy already likes, answer general questions about eligibility, process, compensation, and support, and hand off qualified prospects to a human educator when appropriate.
Find a Surrogate
For intended parents exploring surrogacy. Heather should respond with empathy, clarity, and care, explain the general path, avoid giving legal or medical advice, and guide the visitor toward a consultation with the team.
How to Test Heather
- Ask Heather questions as if you are a woman considering becoming a surrogate.
- Ask Heather questions as if you are interested in becoming an egg donor.
- Ask Heather questions as if you are an intended parent looking for an egg donor.
- Ask Heather questions as if you are an intended parent looking for a surrogate.
- Try unclear questions like “I need help starting a family” or “I want to help another family.”
- Test sensitive questions about eligibility, compensation, timelines, legal issues, medical concerns, and next steps.
STEP 1
Learn
Every testing session can start with learning: review the main paths and example questions. Use Heather to surface basic information and links to more detail.
STEP 2
Connect
Still have questions? Ready to take the next step? Test Heather's behavior when a visitor asks to connect. Heather should offer the option to schedule or hand off to the appropriate human.
STEP 3
Route / Next Steps
When a visitor is ready or qualified, Heather should provide clear next steps and route them to the right human or application. Heather should not provide legal, medical, or financial advice. Ensure Heather's behavior on handing off is testable using the reference links below: